Customised* tours are our* most popular products by far. It is a tool whereby you can state, and get, exactly what you want - whether you are a couple who want to travel on your own or a large group (to skip the step-by-step explanation of the custom tours process below and go directly to our custom tours form, click here.)

We* know what information we require from clients to provide them with quick and effective service. If you fill out all fields in our custom tours form we have everything we need to go on to step two.

On receiving your enquiry we* will immediately acknowledge the receipt thereof. We will then compile a suggested itinerary* and quote based on the information you provided. We aim to do this within 24 to 48 hours.

Although we're quite good at giving our clients what they want, most still want to make minor changes on receiving the first draft of the suggested itinerary* and quote.

This is where we excel in comparison to our competitors, we'll adjust the suggested itinerary* as many times as it takes to satisfy your needs.

Once you're satisfied with your itinerary* and tour price we* will finalise a payment schedule with you. You are under no financial obligation to us before your final acceptance of the quote. On our side we will not commit any expenditures to your tour before the receipt of your 25% deposit.

Our terms and conditions* for custom tours requires a 25% deposit 65 days before arrival. Should we finalise the itinerary* less than 65 days before arrival the deposit will be payable immediately. The balance of your tour price will be payable 45 days before arrival. Once again, should we finalise your itinerary* less than 45 days before arrival the full tour price will be payable immediately. We are flexible and can negotiate different payment terms should you request us to do so.

On receipt of your 25% deposit we will finalise all bookings and other arrangements for your tour. 21 Days before your arrival a pre-tour pack* containing pre-tour documentation will be couriered to you. Your tour pack will include a comprehensive description of your daily itinerary*, additional background info, what to pack, important info regarding traveling in the country or region you have chosen and details of all the arrangements made for your tour.

Self-drive* clients also receive a road map on which the touring route is marked, detailed directions and contact telephone numbers for all accommodation and other service providers (in the case of guided tours your tourist guide* will look after all these kind of arrangements).

Unless requested otherwise we create a section on our website dedicated to your tour. It is in fact an online copy of your pre-tour documents*. Once we inform you that your pre-tour documents* are enroute to you by courier you can track the progress of the package, couriered through UPS, with a real-time tracking facility built into your dedicated tour pages. During your tour friends or family can find contact details for you or look up your itinerary* online, etc. For an example of what a client's private pages may look like click here*.

A representative from Africa Deluxe Tours*, usually one of our directors, meet and greet all arriving customers at the airport. There we enjoy coffee or other drinks with you and ensure that any last minute enquiries from your side are sufficiently dealt with.

While clients on guided tours* then start their tour under the guidance of their tourist guide*, self-drive* clients are escorted by our representative to an airport car rental* agency to pick up their vehicles. If necessary the representative will lead self-drive* clients in his/her vehicle to their nearby hotel or onto the main road leading to their first destination.

Tourist guides* are at the service of clients taking guided tours 24-hours a day. For self-drive* clients we provide a 24-hour back-up service through a hotline telephone number. Self-drive* clients, who do not have their own cell phones with international roaming activated, are encouraged to make use of a cheap cell phone rental offer which establishes easy hassle free communications with our office. We offer clients much more, all of which will be included in your pre-tour documentation*.

With the peace of mind of a holiday well organised and 24-hour back-up from Afrilux* all that is left to do is to enjoy your holiday. We remain friends with many of our clients long after they've left the country and their satisfaction is of up-most importance to us (to read what some of our clients had to say about us click here*.).

Should you wish to enquire about a custom tour please fill out our online custom tours form.