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Avis car rental
general terms & conditions
- Southern Africa -

go: back to Avis home (car rental features & how to book) | Southern African branch network
go to rates & booking option for: South Africa | Namibia | Botswana | Zimbabwe | Zambia | Malawi | Mozambique
on this page: Avis general car rental terms and conditions


Avis Car Rental logo
Africa Deluxe Tours and Avis staff are ready to assist you with all your car rental needs in Southern Africa
Africa Deluxe Tours* offers you unbeatable deals for all your Southern African* Avis car rental needs.

general terms & conditions
- South African standard fleet -

Click on relevant link below for additional and/or alternative terms for:
Luxury fleet vehicles - South Africa* | Namibia | Botswana | Zimbabwe | Zambia | Mozambique
The terms & conditions set out below is a representation of the contractual aspects of the rental contract between the renter and Avis. Africa Deluxe Tours* acts as a broker providing customers with access to preferential rates. We will however not be a party to the rental contract between Avis and the renter. Although we make every effort to ensure the correctness of the information below we will not be held liable for any incorrect or outdated information.

The VW Caravelle T4, part of the Avis fleet.The Chrysler Voyager, part of the Avis rental fleet. rate validity, minimum rental period & unscheduled extension rates |
Avis rates include... | our Avis rates also include... | special equipment |
terms of payment & cancellations | rental contract fee | driver's license & minimum age for rental | delivery / collection charges | additional drivers | petrol / gas deposit | roadside assistance | collision damage & theft loss waivers (cdw & tlw) | personal accident insurance (pai) | over border rentals | one way fee in South Africa | one way fee on over border rentals | other possible charges

rate validity, minimum rental period & unscheduled extension rates

Avis Car Rental rates advertised on this website (www.afrilux.co.za) are only applicable to rentals booked through Africa Deluxe Tours. These are preferential / discounted all-inclusive rates and you will not qualify for these rates renting directly through Avis. Rates on this website are valid from 1 November 2005 until 31 October 2006, rates for later dates are not yet available.

Minimum rental period is three days. Daily rates are calculated strictly in cycles of 24 hours, from time of pickup or delivery to time of drop-off or collection.

Renters will be charged directly by Avis for additional days rented, at extension rates, should a vehicle be returned late. Extension rates are much more expensive than our preferential rates and you are advised to contact us at least 72-hours in advance should you decide to extend your rental once it has already commenced (24-hour contact numbers for our office are provided to all our clients).

We* regret that our* much reduced preferential rates do not qualify our clients for any airline frequent flyer programme benefits. Every effort has been made to ensure the accuracy of rates on this website, in the highly unlikely event that rates are found to have changed at the time of booking a rental, Africa Deluxe Tours* will be under no obligation to the renter to maintain advertised rates - nor shall the renter be obliged to continue with a rental.

Avis rates (included)
 
our Avis rates also include

Avis rates include:

  • oil
  • maintenance
  • windscreen breakage cover (excl. 4x4's)
  • maps & companion magazine
  • Value Added Tax (VAT)

 

With Africa Deluxe Tours you get a lot more out of your Avis car rental with a load of extra features included in your ratesAfrica Deluxe Tours' Avis rates also include unlimited mileage; temporary membership of AA Mayday (roadside assistance & emergency medical rescue services); Max/ Super / Standard Cover collision damage waiver (cdw) & theft loss waiver (tlw) - excl. non waiverable excess (except for Max Cover); personal accident insurance (PAI); government taxes; tourism levies and airport surcharges. For more on this see "included features" on the Africa Deluxe Tours Avis car rental home page.

special equipment
 
terms of payment & cancellations

Paraplegic hand controls are available (for certain models only) at no extra cost in Johannesburg*, Cape Town*, Durban* and Skukuza. Vehicle must be returned to one of the above stations, advance reservations essential.

Baby seats and roof racks are also available (for certain models only) from most branches at R126 per rental.

For 4x4's, 2 tents mounted on the roof rack with a ladder, fridge and 50 litre water tank can be hired at R220 per day (already included in 4x4 group K camper vehicle).

 

To enable us to provide you with preferential rates, including a host of extras, we require prepayment on all bookings. Payment can be made either by international bank transfer (wire) into our bank account of which details will provided on confirmation of your booking OR by means of credit card.

Cancellations made more than 72-hours before rental date & time will incur no penalties except for bank costs to refund your monies to you. Cancellations (incl. the early return of a rental vehicle) made less than 72-hours before rental date & time will incur a cancellation fee equivalent to 3 day's rental. Cancellations must be made in writing to rentals@afrilux.co.za. No refunds whatsoever will be made to "no shows".

rental contract fee

Avis has introduced a R28.50 contract fee which will be payable by the client at the rental desk. This is an administration fee to cover admin costs and will apply to each and every rental.

driver's license & minimum age for rental
 
delivery/ collection charges

Renters must be in possession of a valid endorsed driver’s license for their country of origin . The renter and andy additional drivers must have been in possession of a driver’s licence for a minimum of 3 years.

The minimum age for rental is 21 years. There is a daily R114 young driver's surcharge for drivers younger than 21 - to be paid directly to Avis on collecting rental vehicle using a Visa, Master, Diners Club or Ameican Express card. (Where a renter is younger than 21, or has not had his/her driver's licence for 3 years yet, this needs to be pointed out to us at the time of booking your rental and we will try to obtain special permission to award a rental anyway).

It is a legal requirement in South Africa* to be in possession of your original driver’s license at all times whilst driving a vehicle. An international driver's license is not essential but our advice is that you obtain one anyway (in most countries it is a mere formality).

 

If applicable charges must be settled by the client directly to Avis on delivery or collection of vehicle. Charges only apply where your rental does not start and/or end at an Avis branch.

4x4 Rentals: Free delivery within a 50 km radius of the closest "Avis Van Rental" office between Monday & Friday. Thereafter, for deliveries in excess of 50km, R5 per km will be charged. After hours, weekends and public holidays, R500 will be charged. Africa Deluxe Tours* will quote the applicable deliver and/or collection charge(s) in the pre-payment invoice sent to you on confirmation of your booking.

Other rentals: R126 within office hours. R251 outside office hours on weekends and public holidays. These fees apply to all deliveries and collections in South Africa* within a 25km radius of an Avis location. For distances greater than 25km , a rate of R5 per km will be applied. Africa Deluxe Tours* will quote the applicable deliver and/or collection charge(s) in the pre-payment invoice sent to you on confirmation of your booking.

additional drivers

Your rental contract indicates the renter's particulars. If a 2nd, 3d, 4th person, etc., will also be driving the vehicle each must be registered as an additional driver and a once-off charge of R126 per additional driver will apply. You have to pay this on picking up your vehicle.

This is extremely important as in the case of a collision, theft, medical emergency, etc., insurance cover included in your rental will be nullified if the vehicle was driven by an unregistered additional driver.

petrol/ gas deposit

The petrol deposit is not included in our rates, or anyone else's.

Cars are delivered with full petrol tank. You are charged for full refill upon termination of rental. If you return the vehicle with full petrol/gas tank no refill charge will apply.

You will be required to either make a cash deposit of R1000 or provide your credit card for an imprint of the same value to cover these charges. We advise that you use the credit card option as the money is only transferred to Avis should they need to refill the returned vehicle's tank, if not the hold on the R1000 in your account is simply lifted.

In the case of a cash deposit you will need to return your vehicle during office hours in order for the balance of your deposit to be refunded to you. The above deposit must be made directly to Avis on collecting your vehicle.

roadside assistance

This is an access service only:

  • 24 hour towing service
  • repatriation of vehicle
  • locksmith assistance
  • flat tyre and battery assistance
  • fuel assistance ( max. 20 litres)
  • Accommodation, directions, & reservations assistance
  • Access to mechanics
  • Access to auto electricians
  • Directions assistance

This service provides the assistance. The cost of this service will be for the renter's account.
NB. Towing fees will be charged in the event of a breakdown.

collision damage waiver (cdw) &
theft loss waiver (tlw)

You will be responsible for an insurance excess payment should your vehicle be damaged in a collision or lost to theft. The excess amount applicable to your rental are determined by the insurance cover you choose, i.e. "maximum (100%)", "standard" or "super cover" (excess amounts indicated with rental rates). Excess payments applicable under super cover is substantially lower compared to standard cover. Where 100% cover is available (see rate tables for each country) no excess will be payable, however a nominal fee, ±R456, will be levied for the administratation regarding an incident (theft or damage).

This is subject to the following:

  • the driver at the time of the accident should be listed in the Avis rental agreement (apart from the primary driver others may be authorised for driving in the agreement at a surcharge of R126 per person).
  • The renter will be responsible for damages if the vehicle was driven on unsuitable roads, if the renter was driving negligently or if no other car, animal or object was involved.
  • Avis will claim full damages where an accident/theft is due to gross negligence.
  • Avis will claim full damages where driver was driving under the influence of alcohol or drugs having a narcotic effect

Important: In case of an accident you need to follow the "accident management" process as it will appear in your copy of your rental contract, which Avis will supply to you together with your rental car. The main features of this process is informing Avis within 6 hours of an accident, reporting the accident to the police, taking down the details of the other vehicles involved in the accident, details of witnesses and not to arrange a tow-away without Avis' authority.

personal accident insurance (pai)

PAI is normally an optional, at a surcharge, with your Avis car rental. However, when renting your Avis vehicle through Africa Deluxe Tours PAI is automatically included in your rental. Avis Personal Accident Insurance covers the driver as well as all other passengers for accidental bodily injury while driving, riding in, getting into or out of the Avis vehicle. Coverage is in effect up to "return date" indicated on the Rental Agreement or any Avis approved extension. Cover amounts are as follows:

  • Accidental Death & Permanent Disability:
    Avis will pay R200 000 per person per incident and limited to R500 000 per Avis vehicle per incident in the event of accidental death or permanent disability.

  • Emergency Medical Expenses:
    Avis will pay up to R250 000 per vehicle per incident for emergency medical expenses incurred whilst driving, riding in or getting out of an Avis rented vehicle.

  • Guaranteed Hospital Admission:
    Avis will guarantee up to R5 000, which guarantees admission to the hospital. This is refundable by the member or the member's medical aid.

  • Contingent Liability:
    Up to R 2 500 000 Contingent Third Party Liability Cover for the driver of the Avis vehicle in his/her personal capacity.

  • Funeral Benefits:
    Upon the death of the driver of the Avis rented vehicle, Avis will make the necessary arrangements to return the body to the driver's home town and will further pay up to R20 000 towards the deceased driver's funeral.

  • Travel Delay Cover:
    Avis will pay up to R 2000 towards transportation or accommodation should the member be stranded after a mechanical breakdown or after a motor vehicle accident.

  • Emergency Medical Assistance:
    24 hour medical advice service; emergency dispatch of response vehicle or ambulance; inter-hospital basic and intensive care ambulance transfers; air ambulance transfers; dispatch of emergency medicines or blood; medical assisted repatriation to the patient's place of residence; assistance of stranded minors; repatriation of mortal remains; emotional support and counseling; HIV counseling; Access to rape crisis centre of excellence; Travel advice through SAA / Netcare travel clinics

NOTE: The policy does not cover any loss from intentionally self-inflicted injuries, suicide or any attempt threat, sickness or disease, full time active service in the armed services of any country or declared or undeclared war. This information is for illustration only. Full details are contained in the Master Policy which can be made available for inspection.

over border rentals
-as it applies to South African rentals, see other Southern African countries' rates & booking pages for terms in this regard-

Any renter wishing to enter Swaziland*/ Namibia/ Lesotho/ Botswana/ Zimbabwe/ Mozambique must be in possession of a Letter of Authority from Avis. This can be obtained at the time of collecting your vehicle but Africa Deluxe Tours* will facilitate this for you before your arrival (in order for us to facilitate this please inform us of any planned cross border travels in the appropriate field in the Africa Deluxe Tours* car rental booking form).

Note: For rentals originating in South Africa* and driven into one of the above countries, conditions of CDW and TLW of these countries will apply. Furthermore the issueing of these letters by Avis normally takes in the region of 72-hours form the time of applying for it, it is in your own interest to forewarn us of any intention to cross an international border.

The following cross-border fee will apply for over-border rentals:

  • Namibia, Botswana, Mozambique or Zimbabwe = R1140.


For rentals where vehicles will be driven into Zimbabwe & Mozambique
renter needs to indicate dates of entry into & exit from these countries. Vehicles rented to enter these countries may only be rented from Johannesburg* and must be returned to Johannesburg*. One way rentals to these countries are only allowed if special permission is obtained beforehand (seldom granted).

In addition to the insurance included in your rates, a further vehicle insurance charge will apply if you wish to enter Zimbabwe & Mozambique from South Africa*, which must be paid directly to Avis on collecting the vehicle: Groups P/A/B/C = R182 per day; Groups D/E/O = R228 per day & N = R240 per day, Groups N/J/K(4x4) = R450 per day (a minimum charge equals to 6 days will apply).

Should you require a breakdown or repair service while traveling in Zimbabwe or Zambia, assistance will be rendered as quickly as possible. However, due to distances, delays in response my be experienced. If vehicles are taken into Zimbabwe or Zambia without prior notice and payment of the additional insurance, you will be liable for the full costs of any accident, damage or theft, and any third party or passenger liability claims.

Please note that various countries in Southern Africa* may charge a road tax and other levies regarding your vehicle on entry. The total amount of these levies and taxes vary greatly, from approx. N$75 to enter Namibia to approx. Zimbabwean Dollar 1000. These are to be paid to the appropriate border officials, sometimes in a specific currency. When requested we are able to provide guidelines but it remains your responsibility to familiarise yourself with the latest information in this regard.

Under no circumstances may vehicles be taken into Angola, Malawi or Zambia.

one way fee in South Africa
 
one way fee on over border rentals
- as it applies to South African rentals, see other Southern African countries' rates & booking pages for terms in this regard -

Vehicles may be collected from one Avis location in South Africa* and returned to another. A one way drop off fee of R376 will be levied (R500 for 4x4 vehicles). The fee will not apply within the greater metropolitan areas e.g. Cape Town* to Stellenbosch*, Durban* to Pietermaritzburg, Johannesburg* to Pretoria.

The following one way's are charged at a different rate: (1) Between Johannesburg* (Jhb) and Durban* / Cape Town* / Mpumalanga*, between Eastern Cape* & Cpt all charged a one way fee of R912; (2) Between Durban* and Richards Bay = R228

 

Where a car rental starts in South Africa* and ends in another country a one way fee is applicable (also see above terms for over border rentals):

  • Botswana, Swaziland & Lesotho = R1140.
  • Namibia = R3762.
other possible charges

When applicable the following payments will be collected from you:

  • Traffic fine handling fee = R165 (in addition to actual fine amount)
 

Avis car rental home page

Avis general: home page (how to book & what is included) | general terms & conditions
Avis rates & booking option for: South Africa | Namibia | Botswana | Zimbabwe | Zambia | Mozambique
- rates are determined in the country where your car rental starts -

 

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