Africa Deluxe Tours operates and brokers a wide range of tour products. While the nature of some tours require additional terms the content of the terms and conditions under which tours are operated are mostly similar. The terms and conditions for a specific tour can be accessed from its detailed itinerary and information page on our website. It is also included in your pre-tour documentation once you purchase a tour from us. What follows below is the general frame-work of our terms and conditions as related to most tours, but not all:

General Terms & Conditions
for
Africa Deluxe Tours products

Please read the following terms and conditions. They limit our liability and outline the conditions under which your tour will operate.

For some tours additional conditions are applicable – where this is the case it will be stated with the detailed itinerary for such products.

Prices
All prices are in South African Rand (SAR/ R) unless otherwise specified.

Where prices are quoted in a currency other than South African Rand (SAR/ R) it is based on exchange rates prevailing at the time of quoting to enquirers / being published on our website (whichever applies). Should these exchange rates or other costs change, a surcharge may be made on the price of your tour. If the total tour price increases by more than 10% clients will have the right to cancel within 7 days of notification of the surcharge without penalty.

Prices exclude value-added tax (VAT) as foreigners (non-South Africans) who pay for their tours from non-South African funds are exempted from paying VAT. South Africans, however, will have to pay VAT as a surcharge on their full tour price.

Membership
Handicapped passengers are welcome on our tours, provided they are accompanied and do not require special assistance, as a certain amount of walking whilst sightseeing is a feature of all tours.

Exclusions
We reserve the right to withdraw tour membership from anyone who's behaviour is deemed likely to affect the smooth operation of the tour, or to adversely affect the enjoyment or safety of other clients, and we shall be under no liability to any such person.

Itinerary variations
We constantly strive to improve tour itineraries and features. If such improvements can be made, or if circumstances beyond our control make changes necessary, we reserve the right to vary itineraries.

Cancellation
We reserve the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. Should this occur, we will offer you an alternative arrangement. If there is a difference in cost it will be for your account. If you do not accept this alternative arrangement we may treat this contract as terminated. We will refund all monies and will then be under no further liability. WE ARE NOT RESPONSIBLE FOR THE COSTS OF ANY OTHER TRAVEL ARRANGEMENTS AFFECTED DUE TO OUR CANCELLATIONS.

What is not included in price
Air fares to and from South Africa / other country (unless otherwise stated); airport taxes on international flights; passport and visa fees; insurance; laundry; phone calls; beverages; room service; meals not detailed in the itinerary; tips to tour guides, motorcoach drivers, local city guides and porters; items of a personal nature; excess baggage; optional excursions.

Payments
Deposit
A 25% deposit per person per tour 65 days prior to departure date.

Final payment
At least 45 days prior to departure date.
1) Your land reservation will be confirmed on receipt of deposit, which must be no later than 65 days prior to departure. FAILURE TO COMPLY WITH THIS WILL RESULT IN AUTOMATIC CANCELLATION.
2) Full payment is required at time of booking for reservations made less than 45 days before departure.
3) We reserve the right to cancel the reservation and apply cancellation charges should payments not be received within the specified periods.
4) All monies received by us will be deposited. We will be entitled to keep for each account any interest earned on such monies. It is a condition of our confirmation of your booking and acceptance of your deposit that all monies paid by you to us in respect of your tour, whether by way of deposit or otherwise, be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the tour programme. The payment of a deposit or otherwise for your tour shall be deemed to be a direction to disburse such monies as aforesaid.
5) You will receive travel instructions for your tour in Southern Africa approximately 21 days before departure (provided full payment has been received).
6) Bookings made and/or payments received within 21 days of departure will incur a $83 late booking fee.

Cancellations, refunds & booking changes
1) Notice of cancellation must be made in writing directly to us.
2) A fee of $83 will be charged for any revision or alteration made after confirmation unless the change is to a more expensive product.
3) The following scale of charges will apply when cancellation is notified:

• More than 45 days prior to departure - $83 p.p. per tour cancellation fee
• 45 - 31 days prior to departure - 25% cancellation fee
• 30 - 15 days prior to departure - 60% cancellation fee
• 14 - 2 days prior to departure - 75%
  Date of departure - 100%

These cancellation fees are in addition to any cancellation fees that may be levied by your travel agent.

Hotel & Other Accommodation
Hotel & other accommodation canceled within 31 days of your stay incurs a 100% cancellation charge.

Illness or absenteeism
In case you have to withdraw from a tour after it has begun for reasons such as illness, be sure to obtain a medical certificate in support of any insurance claim. We regret that we are not able to make refunds for absences from a tour, including but not limited to missed sightseeing.

Responsibility
Africa Deluxe Tours cc, is henceforth referred to as "the Operators". Where a tour is brokered on behalf of clients rather than operated by us "the Brokers" should be read into the contract. The Operators undertake the following duties:

1) The Operators shall be responsible to the client for supplying the services and accommodations described on this web site / stipulated in correspondence (whichever applies), except where such services cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances the Operators will do their best to supply comparable services and itineraries and there shall be no refund.

2) The information on this site / stipulated in correspondence to client (or his/her agent), represents the entire agreement between the passenger and the Operators.

3) In the absence of their own negligence, neither the Operators nor their agents or co-operating organizations shall be responsible for any cancellations, delays, diversions or substitution of equipment or any act or omission whatsoever by transportation companies, or any other persons providing any of the services and accommodation to passengers, including any results thereof, such as changes in services or accommodations necessitated by the same. Nor shall the Operator be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, or negligence of any person not its direct employee or under its exclusive control. The Operators are not responsible for any criminal conduct by third parties.

4) Where the passenger occupies a motorcoach/ vehicle seat fitted with a safety belt, neither the Operators nor their agents or co-operating organizations will be liable for any injury, illness or death or for any damages or claims whatsoever arising from any accident or incident if the safety belt is not worn at the time of such accident or incident.

5) Transportation companies, contracted operator, etc. will not be held responsible for any act, omission or event during the time passengers are not on board transportation conveyances. The passenger contracts in use by the transportation companies or contracted operator when used shall constitute the sole contract between the transportation company, contracted operator and passenger or purchaser of this tour. The Operators assume no responsibility in this regard. Enrolment in and/or payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth on this web page which cannot be varied except in writing by an duly authorized officer of the company.

6) All matters concerning this booking shall be subject to the laws of South Africa and legal action arising under the contract shall be litigated only in the appropriate court having jurisdiction in that country, which court both parties acknowledge to have exclusive jurisdiction in relation to any legal action brought here-under.

7) Every effort is made to ensure the accuracy of this web site/ information contained in correspondence to clients; however Africa Deluxe Tours cc cannot be held responsible for errors arising from unforeseen circumstances.

8) All tours are operated or brokered by Africa Deluxe Tours cc, P.O. Box 136, Bushmans River Mouth, 6190, SOUTH AFRICA.