| How
to enquire & book?
To enquire and/or
book through us the following process applies.
(1)
Request a quote
In the near future you will fill out a simple form on
our*
website, for now however, you need to send
us a quotation request by e-mail. The more information
you provide the easier it will be for us to help you
quickly. See the above section for
guidelines on the information we need from you. In booking
flight tickets you need to act as early as possible
to avoid disappointment.
(2)
Quote
We*
will respond to your request with a quote via e-mail.
We endevour to so within 48-hours (weekdays) or less.
Our quote will detail all costs, e.g. flight ticket,
handling fee and, if applicable, courier cost.
If there
are limited seats available on the flight quoted for
we*
will put a temporary hold on the number of seats required.
(3)
Accept or reject our quote
You need to respond to our quote by e-mail and indicate
your acceptance or rejection thereof.
(4)
Booking & invoice
Only once your acceptance of our*
quote has been received by us will we do the actual
booking. Once the booking has been secured we will e-mail
a detailed invoice to you, including payment instructions
and once again specifying all the costs mentioned above.
You may make payment by either an international bank
transfer into our account or by credit card.
(5)
Pre-payment & finalisation
Our*
service is strictly dependent on pre-payment being received
by us, as is always the case with flight bookings. Payments
from outside South
Africa* typically takes three weekdays to show in
our account. On receipt of your payment, i.e. when it
shows in our bank account, we will finalise your booking.
Your check-in reference number, ticket reference number
or physical ticket - whichever applies - will then be
sent to you together with a receipt. An explanation
of how your ticket gets to you follows below:
How
do you get your ticket?
(1) Mostly
you don't, you get a reference number... Most
airlines have implemented, or are moving towards,
a system where passengers arrive at their booked flight's
check-in counter with a reference number rather than
a physical ticket. Your passport, -or national identity
document for local domestic flights-, then gets you
onto your plane, as opposed to a physical ticket.
This improves security but also eliminates the risk
of damages arising from a lost ticket, which can be
used by someone else and is notoriously difficult
to get refunded or replaced. Therefore, whenever possible,
we*
simply e-mail you a reference number.
(2) In
cases where a reference number system has not yet
replaced physical tickets, the next best option is
providing you with a reference number with witch
to pick up your flight ticket. You may pick up
the ticket from your closest airport, provided that
the relevant airline is represented there, alternatively
the closest office of the airline or most conveniently
at the airport from where your booked flight departs.
(3) If
neither of the two options above is available we*
will courier your ticket to you. While your
ticket will be delivered to your door it could get
lost enroute (fire, theft, etc.) - though the risk
of that happening is small. More importantly it ads
cost as you will be responsible for courier costs.
|
if
you require a return-flight between two airports clearly
state this, otherwise it will be treated as a one-way
flight
The
flight centre section of